Help is on the way. Search this area for answers to common vendor questions.
Keeping our shoppers safe is of utmost importance. If you have a maintenance issue that is a potential hazard to shoppers, please phone the Rental Office (7 days) or the Information Station (Fri-Sun). It's a good idea to program the market's number into your phone or have it handy at your booth. 386-253-3330. Spills on the floor, electrical malfunctions and other maintenance issue should be disseminated to us immediately so we can radio the grounds crew to assist.
As a vendor, you're responsible for conducting yourself with the utmost respect for your buying public, your vendor neighbors and the market staff. If you run into an issue with your vendor neighbor or the public that you cannot resolve calmly and peacefully, you are to contact our PR Director, Becky Steinke. Becky is available for arbitration by phoning the rental office or the information station during the market's open hours.
The Information Station is located on the Main Aisle, between rows B and C. You are welcome to pick up a few copies of the Market's Shopper's Guide to keep in your booth for customer convenience. The Information station is where our shoppers can rent wheel chairs, strollers, have missing parties paged as well as get information on where to find the item(s) they are looking for. It's a good idea for you to familiarize yourself with the layout of the market. If you cannot provide the answers to the questions you may be asked by shoppers, refer them to the Information Station. Keeping the Market a shopper-friendly venue is to everyone's advantage.
County ordinances require fire-retardant tarps to be used for any tarping need in your booth. Contact the rental office for vendors who currently sell approved tarps. Tarps must have the approved fire-retardant stamp on them and that stamp must be visible when the tarp is in use.
For displays, pegboard, slat wall, grid wall, hooks and accessories, browse the 'H' row - which is the northernmost aisle in the market, outside. Many of these items can be found within the market from vendors. Bags, boxes and smaller merchandising aids can be found in the corner shops at BVF Dealer Supplies. We recommend that you shop the market for as many of your merchandising needs as possible. Most vendors will afford other vendors a small discount, so don't be afraid to introduce yourself and ask! For a larger selection of new and used display aids, visit J&L on Mason Avenue, between US 1 and Nova Road.
If you've been shopping the net for business cards, mailers, brochures and the like, you'll be pleased to know that Daytona Beach does have a full-service print production company called Digital Press. We've compared their prices to internet companies like VistaPrint and found them to be extremely competitive. We encourage you to check our their services before ordering from a website. Not only does the market use Digital Press for our rack cards and professional displays (which we actively price-shop), we recommend them for their price, quality and the fact that your dollars stay right here in Daytona Beach. Our relationship with this growing company dates back to the 1980's, so be sure to mention us when ordering.
The Daytona Flea & Farmer's Market has a staff of more than 50 people. Operating and maintaining the Market is a 7 day per week job, even though the market is only open to the public for three of those days. During the closed hours, the market personnel are busy cleaning and maintaining the market inside and out, planning events, booking vendors, advertising and marketing, prepping food and tending to the books.
The Market also employs police officers on Friday, Saturday and Sunday. These are off-duty, uniformed officers on private detail and they do employ the knowledge and training to act as on-duty police officers. Should an urgent situation arise, such as theft or other crime or a life-threatening situation, please contact the Information Station or the Rental Office immediately for assistance by an officer.
General Manager - John Schnebly
Mr. John Schnebly oversees all Market operations
Mr. Mike Becks oversees maintenance and ground staff, special projects
Mr. Aaron Clark (aka 'Tuff') oversees maintenance and ground staff, special
projects
Mr. Chuck Schnebly oversees food operations in both restaurants and all
concessions
Mrs. Ethelee Jackson is the rental agent
Mr. Joe Flanders ensures vendor compliance with market policies
Ms. Becky Steinke is the PR Director
Mr. Shannon Woodrum mans the Information Station and assists in promotions,
advertising and web maintenance.
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The VAF is the Vendor Advertising Fund. This is a standard charge to all monthly vendors to assist in advertising for the market. The Market matches and adds to this fund to advertise in print, television and radio media.
Flea Bucks are one of the Market's tools for promotion. Flea Bucks are a yellow dollar-sized certificate with red print and are redeemable at the rental office for 'real' dollars. Flea Bucks are generally given to tour bus drivers, charities and outside promotions as well as to market shoppers during give-aways. As a vendor, your are required to accept Flea Bucks, as if they were cash. To check for Flea Buck validity, make sure the flea buck has an expiration date that has not passed, is stamped with the general managers signature, is printed on yellow paper with red ink and has a serial number. If you are ever in question about the validity of a flea buck, please contact the Information Station or the Rental Office. Flea Bucks are as good as cash within the market and may be redeemed at any vendor's booth, concession or restaurant. You may, at any time, report to the rental office to redeem each Flea Buck for real dollars.
The short answer is no, you should not have mail sent to the market address. When setting up your business, bank and merchant services, reference your home address as your mailing address. The Market does not offer a mail delivery service. This is very important when setting-up your initial addresses with your business associations. Make sure that your bank, your credit card service provider and any one else that sends you mail knows that they must not use the Market's address. Whether you are a corporate entity, a DBA or LLC, the Market's address should never be used as your mail delivery address. Shipments may be scheduled for delivery at the market through UPS, Fedex and other carriers, but ONLY on days that you will be at the Market to intercept such packages. Market employees will not sign for parcels or deliveries for you. You must be on-site at the time of delivery - and that carrier must have your specific Market location and be willing to deliver to that location.
As a vendor in one of the United State's most respected markets, you are responsible for buying and selling quality products. You are bound by our policy to replace or refund faulty electronic products. Electronic products are items that operate on any electrical source, whether battery, AC or DC currents. If you do not buy and sell products that you can stand behind, the Market will satisfy your customer and reserves the right to charge any cost incurred to your monthly rent, at it's discretion. It is to everyone's advantage to buy and sell products that you would be satisfied owning yourself. If you cannot do this, simply, do not sell the product!
Receipts are not only your customer's right, they are your and your customer's record of a monetary transaction. You MUST be prepared to produce a receipt for ANY sale. If your cash register is not equipped to produce receipts or you do not use a cash register, you must have the supplies on-hand to hand-write a receipt for your customer.
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eMail swoodrum@daytonafleamarket.com